WD: HP Deskjet 660/680/690 Drivers Cause Resource Loss

 Last reviewed: February 4, 1998
Article ID: Q158217
The information in this article applies to:
  • Microsoft Word 97 for Windows
  • Microsoft Word for Windows 95, versions 7.0, 7.0a
  • Microsoft Windows 95

SYMPTOMS

A loss of system resources occurs when using the HP Deskjet 660/680/690 printer drivers with Word.

WORKAROUND

Use version 8.0 of the Hewlett Packard Deskjet 660/680/690 printer drivers.

Hewlett-Packard's Driver Distribution Center provides HP drivers for several popular software packages. You can order drivers by calling 303-339-7009, Monday through Saturday, 24 hours a day. Fax: 303-330-7655.

Hewlett Packard also has an Internet site available for downloading printer drivers at: http://www.hp.com

HP Deskjet 660/680/690 printers are manufactured by Hewlett Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

When the Hewlett Packard Deskjet 660/680/690 printer drivers version 9.01 is installed and used with the product versions listed above, a loss of system resources occurs. The loss of resources is obvious if you start and quit Word for Windows repeatedly in the same session of Microsoft Windows 95.

The loss of system resources does not occur with version 8.0 of the Hewlett Packard Deskjet 660/680/690 printer drivers.

KBCategory: kbusage
KBSubcategory:
Additional query words: 7.0 7.0a 97 8.0 word7 word95 word8
word97 hp dj dj660 dj680 dj690
Version : 7.0 7.0a 97
Platform : WINDOWS

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Last reviewed: February 4, 1998
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