WD97: Some Characters Not Supported in ScreenTips

• Microsoft Word 97 for Windows

SYMPTOMS

Special characters, such as the "smiley face" symbol, or Greek characters, included as part of a comment, may not appear in the ScreenTip even though they are displayed correctly in the comment pane.

NOTE: The ScreenTip appears when you rest the pointer over the comment mark, which is shaded with light yellow.

CAUSE

The font selected for the ToolTip does not support this or similar characters. To locate the font selected for the ToolTip, open the Display Properties dialog box (Control Panel), and select the Appearance tab.

In Word, the Wingdings font is used to automatically render characters stored as AutoCorrect entries when AutoFormat As You Type is turned on. Note that other characters typed in other symbol fonts are rendered incorrectly in ScreenTips.

WORKAROUND

To view all characters in a ScreenTip, avoid using symbol characters and use characters supported by non-symbol fonts, such as Arial or Times New Roman.

NOTE: Not all characters that you insert using this work around will appear correctly in the ScreenTip. Some characters will appear correctly, some characters will appear similar, and some characters will not appear at all.

To work around this problem, insert the character from the Symbol dialog box. For example, the "sad face" character will appear as ":|" in the ScreenTip, when you use the following steps. (The "smiley face" character is not displayed in the ScreenTip when you use this method.)

1. On the Insert menu, click Comment.

2. In the Comment pane, type the text you want.

3. On the Insert menu, click Symbol.

4. In the Font list, select Wingdings, click the "sad face" character, and then click Insert.

1. On the Insert menu, click Comment.

2. In the Comment pane, type the text you want.

3. On the Insert menu, click Symbol.

4. In the Font list, select (normal text), click the character you want, and then click Insert.