WD97: Self-Help and Online Support Options

• Microsoft Word 97 for Windows

SUMMARY

Microsoft Word 97 ships with a number of built-in resources to help you use Word more efficiently. These resources include the following:

• Word 97 Readme file
• Office 97 Readme file
• Office Assistant
• Help
• ScreenTips
• Getting Results
• Microsoft on the Web

Other resources available to help you use Word include:

• Microsoft Press Books
• Microsoft Order Desk
• Microsoft Support Online
• Microsoft Technical Support

MORE INFORMATION

Word 97 Readme

The Wdread8.txt file contains late breaking news about installing Word 97 as well as other general information. To locate this file, open the Office folder on the Word 97 or Office 97 compact disc.

Office 97 Readme

The Ofread8.txt file contains late breaking news about installing Microsoft Office 97 as well as other general information. To locate this file, open the Office folder on the Office 97 compact disc.

Netwrk8.txt

If you have a license to install Microsoft Word 97 or Microsoft Office 97 on more than one client computer, there are two ways you can install Office: You can distribute the Office disks to each end user or you can install Office on a network and have each end user install from that location. The Netwrk8.txt file explains the second option. This file is located in the Office folder on the Word 97 or Office 97 compact disc.

Office Assistant

Office Assistant is an animated character that provides help, advice, and guidance. The Assistant offers tips based on the work that you are doing. When you are in the middle of a task and need help, click Office Assistant to get the help you need. You can also double-click Office Assistant and type a question to get the answer you need.

To turn on Office Assistant, click the Office Assistant button on the Standard toolbar, press F1, or click Microsoft Word Help on the Help menu. To customize Office Assistant, click Office Assistant with the right-mouse button, and then click Options.

Help

To access Help, click Contents And Index on the Help menu. The Contents tab displays the table of contents, the Index tab displays a list of help topics, and the Find tab offers full-text search to look up specific information based on words or phrases you type.

ScreenTips

Word uses ScreenTips to display information about specific elements, such as comments, footnotes, endnotes, and information about tracked changes. Word also displays the names of toolbar buttons or other screen elements in ScreenTips when you rest the mouse pointer on any of these items. In addition, you can access ScreenTips for screen elements by clicking What's This on the Help menu and then clicking the screen element.

"Getting Results"

Getting Results is a comprehensive electronic guide to using Office 97. You can read this document using Internet Explorer, version 3.0, or any other web browser capable of displaying frames.

NOTE: You can install Internet Explorer by double-clicking Msie30.exe (located in the ValuPack\Iexplore folder on the Word 97 or Office 97 compact disc). You can also download and install Internet Explorer from the Microsoft web site, located at the following address:

   http://www.microsoft.com/ie/ie.htm

NOTE: If you installed Office from compact disc and you are running the Office Shortcut Bar but the Getting Results Book button is not available, rerun Office Setup and select the Getting Results Book option.

Microsoft Visual Basic Help

Microsoft Visual Basic Help is available when you use the Microsoft Visual Basic Editor or when you double-click the Vbawrd8.hlp file in Windows Explorer. This component is not installed by default. To install it, rerun Setup, click Add/Remove, and select the component you want.

Microsoft on the Web

If you have internet access, you can connect to Microsoft's web site directly from commands on the Word Help menu. On the Help menu, point to Microsoft On The Web, and then click the category you want.

Microsoft Press Books

A variety of books, published by Microsoft Press provide beginning, intermediate, or advanced information about Microsoft Word or Microsoft Office. To view a list of titles, use the following steps:

1. On the Help menu, click Contents And Index, and click the Find tab..

2. In box 1, type "Microsoft Press" (without the quotation marks).

3. In box 2, select Press.

4. In box 3, select Microsoft Press books about Word, and then click Display.

Microsoft Order Desk

To obtain 3.5-inch fulfillment disks or other replacement disks, call the Microsoft Order Desk at (800) 360-7561 and request the specific item. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

   http://www.microsoft.com/worldwide/default.htm

Microsoft Support Online

You can access technical and support information from the Microsoft Word support page located at the following Web address:

   http://www.microsoft.com/MSWordSupport/

Microsoft Technical Support

For more information on contacting Microsoft Technical Support in your area, click Contents And Index on the Help menu. On the Contents tab, double-click Getting Help, and then double-click Technical Support.