WD: Envelope Address Shifts Printing to HP LaserJet 6p

 Last reviewed: July 31, 1997
Article ID: Q159749
The information in this article applies to:
  • Microsoft Word for Windows 95, versions 7.0, 7.0a
  • Microsoft Word 97 for Windows

SYMPTOMS

The return and delivery addresses are positioned incorrectly when you print an envelope to the Hewlett-Packard LaserJet 6P printer.

CAUSE

This problem occurs when you use the default feed method for the Hewlett- Packard LaserJet 6P printer driver. This printer driver sends incorrect envelope feed information to Microsoft Word.

WORKAROUND

To work around this problem, do the following.

  1. On the Tools menu, click Envelopes And Labels.

  2. Click the Envelopes tab.

  3. Click the Options button.

  4. Click the Printing Option tab.

  5. In the Printing Options dialog box, select the left portrait icon (4th icon from the left), select the Face Up option, and click to clear the Clockwise Rotation option.

STATUS

Microsoft has confirmed this to be a problem in the products listed at the beginning of this article. We are is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 7.0 7.0a 8.0 word7 word95 word8 word97
hplj6p hp laser jet shift shifted shifts shifting repositioned repositions
repositioning moved moves moving left
Keywords : kbenvelope kbprint kbualink97
Version : 7.0 7.0a 97
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: July 31, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.