WD97: Invalid Page Fault Modifying Numbered Style

• Microsoft Word 97 for Windows

SYMPTOMS

When you modify the paragraph formatting of a numbered style (for example, List Number) in a document created in Word for Windows 95, you receive the following error message:

   This program has performed an illegal operation and will be shut down.

   If the problem persists, contact the program vendor.

   WINWORD caused an invalid page fault in module WINWORD.EXE at
   0137:<address>.

CAUSE

The numbering format is not retained when you convert the document from Word for Windows 95 format to Word 97 for Windows format. These symptoms appear when you do the following:

• You select the Automatically Update check box in the Modify Style dialog box.

  -and-

• You click Apply in the Style dialog box.

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, before you modify the style of the paragraph that contains the numbering, reapply the numbering format using the following steps:

1. Open the Word for Windows 95 document in Microsoft Word 97 for Windows.

2. On the Format menu, click Style.

3. In the Styles list, click the style that contains the numbering format you want to change. For example, click List Number. Click Modify.

4. In the Modify Style dialog box, click Format, and then click Numbering.

5. In the Bullets and Numbering dialog box, click the Numbered tab.

6. Select the appropriate numbering format, and then click OK.

7. Click OK.

8. Click Apply.

9. Save your document.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1