Word Articles Available by Fax or E-Mail: Setup

• Microsoft Word

SUMMARY

This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION

The "Article Listing" section of this article includes a subset of Knowledge Base articles about Setup. Use the instructions in the "Ordering an Articles by E-Mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:

   http://support.microsoft.com/support/default.asp

ORDERING ARTICLES BY E-MAIL OR BY FAX

Ordering an Article by E-Mail

To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

     TO: mshelp@microsoft.com
     SUBJECT: Q119591

   mshelp@microsoft.com

Ordering an Article over the Phone and Having It Sent to a Fax Machine

To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:

1. Dial the toll-free FastTips number:

         (800) 936-4100
   

2. When prompted, select the appropriate number for the product you are using (for example, for Microsoft Word, select 2).

3. When prompted, select the version of the product that you are using.

4. From the "FastTips Main Menu," select 1 to place a FastTips catalog order.

5. At the "to order items from your catalog" prompt, select 1.

6. When prompted with the "at the tone, enter the item ID number followed by the pound key" message, enter the Article ID number from the following list and press # (use the numbers following "Q," but do not include "Q").

         NOTE: You can order up to five items at a time.
   

7. When prompted, select the fax option and enter your three-digit area code and seven-digit fax number.

8. When you're finished ordering, hang up.

ARTICLE LISTING

ARTICLE ID ARTICLE TITLE

Q79207    WinWord Setup Fails on Disk 2; DRIVPARM Solution
Q108918   "Cannot Save or Create File" Error Message
Q110937   "Cannot Save or Create File..." After Setup on Laptop
Q111248   XL: Saving .STF File in Excel May Cause Setup Error Messages

Q112496   "The Global Template Is Already Open..." Error Starting Word
Q112587   Setup Error Message "Cannot Change Properties of <Filename>"
Q113578   Setup Program on Drive Other Than Windows Drive
Q117475   Different Options Selected in Office Than in Application Setup
Q117546   Cannot Change from Workstation or Run From CD Setup Options

Q117636   Office: Can't Remove Office Application Using Office Setup
Q117639   In Setup the Space Required On Drive Value Is Not Exact
Q119008   Setup Not Completed Successfully; Error w/ Modified SETUP.STF
Q119837   Setup Program Keeps Requesting Disk 2

Q122582   Setup Err Msg: "Bad Setup Version Field"
Q123434   Multiple Entries in Lotus Notes Import/Export List
Q130581   OFF: Setup Fails from a Shared Location
Q132047   Word Cannot Find the Word Forms File MSWDS_EN.LEX
Q132374   How to Display Help on Running Setup Program with Switches

Q132978   Setup Program Creates MSCREATE.DIR File in Every Folder
Q132980   Setup Remove All Doesn't Remove Renamed Application Shortcut
Q132981   Online Registration Button Doesn't Appear During Setup
Q133161   Maintenance Mode Setup Does Not Remove Shared Programs
Q135479   SETUP: Space Required Incorrect for Item in Maintenance Mode

Q135577   Error Accessing Shared Application After Running Setup
Q135648   Troubleshooting Win95 Application Floppy Disk Problems
Q135653   Office:  Default Custom Installation Same as Typical
Q136091   Invalid Destination Folder Error Performing Admin Install
Q136542   Office Setup Is Allowed to Continue When Low on Disk Space

Q137040   OFF: Can not access workgroup templates with CD-ROM Drive
Q137103   Cannot Run Setup If Installation Source Is Unavailable
Q137918   "Disk Is full..." or "ScanDisk Cannot Check the Drive..."
Q138010   Office Only Runs on Intel-Based Computers
Q138281   Office Setup Remove All Does Not Remove Registry Tree

Q139024   OFF: Extract Command Copies Cabinet File Structure
Q139418   Office: Can't Run Quiet Mode Workstation Installation from CD
Q139868   How to Install Missing Templates and Wizards
Q139883   Office Setup Returns Incorrect Amount of Free Disk Space
Q155945   Additional Word Templates Are Available in the ValuPack Folder

Q155962   Some Features Disabled After Setup
Q155977   How to Install More Templates and Wizards Using Setup
Q156444   OFF97: Service Pack Requirements for Windows NT Workstation
Q156818   OFF97: Internet Explorer 2.0 Required in Windows NT 3.51
Q157991   Word 97: How To Install Missing Clipart and Clipart Extra

Q158009   Word 97: Some Graphic Filters Not Installed During Setup
Q158069   OFF97: Products That Qualify for the Office Upgrade
Q158098   OFF97: Setup May Remove Older Components
Q158542   OFF97: Clip Gallery Takes a Long Time to Start
Q158747   OFF97: Problems with "Provide Feedback with Sound" Option

Q159417   System Requirements for Microsoft Word 97
Q160049   OFF97: How to Obtain Microsoft Office 97 on Floppy Disks
Q160530   OFF97: Networks Supported by Microsoft Office 97
Q161469   OFF97: Errors Appear Inserting OLE Objects or Binder Sections
Q161723   OFF97: Cannot Find MSO97.DLL Starting Program


                        End of Article List

Keywords          : word8 word97 kbtlc
Version           : 97
Platform          : WINDOWS
Issue type        : kbref