WD97: Launching Word Corrupts Tseng Labs ET6000 Video

 Last reviewed: February 4, 1998
Article ID: Q162545
The information in this article applies to:
  • Microsoft Word 97 for Windows

SYMPTOMS

After you start Microsoft Word 97 on a system using the Tseng Labs ET6000 video chipset, the images displayed on the screen may become distorted. When you quit Word, the problem remains.

The system may appear hung due to the screen corruption; however, other than the distorted images on the screen, the system continues to operate normally.

CAUSE

This problem occurs on systems using Tseng Labs ET6000 video driver version 4.03.1400.

RESOLUTION

To resolve this problem, replace the existing Tseng video driver with version 4.03.3600 or later.

For information about how to obtain the updated Tseng Labs ET6000 video driver, see the Tseng Labs Web page at 

   http://www.tseng.com
Or query in the Knowledge Base for one of the following articles: 

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

The following is a list of video cards that use the ET6000 video chipset. This is not a complete list. 

   California Graphics SunTracer 6000
   Hercules Dynamite 128/Video
   Jazz G-Force 128
   Media Vision PROAxcel 128
   Mirage Z-128
   STB LIGHTSPEED 128
   VideoLogic GraphixStar 600
   JATON Video-58P 128 bit
ET6000 video chipset is manufactured by Tseng Labs, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 97 8.0 distorted random garbage
corruption gforce actt
Keywords : word8 word97 kb3rdparty kbdisplay
Version : 97
Platform : WINDOWS

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Last reviewed: February 4, 1998
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