WD97: Squares Not Symbols in Insert Symbol Dialog Box

• Microsoft Word 97 for Windows

SYMPTOMS

When you click Symbol on the Insert menu, the symbols in the dialog box appear as square boxes rather than symbols, although the symbols seem to function correctly and they can be seen in WordPad.

CAUSE

This problem may occur with any of the following video drivers:

   Aliance Semiconductor V4.1.19
   Cirrus Logic 7548 1.32a PCI v.4.0
   Cirrus Logic 7543 2.3 PCI v.4.0
   Diamond Stealth 3D 2000 series v4.02.020
   IBM Think Pad 760C, 365ED
   S3 Trio
   S3 Trio 64V Plus
   Trident CXI/TGUI 9440
   Trident TGUI9400
   Viper VLB
   WindPortrait Cirrus Logic Driver 4.0

WORKAROUND

To work around this problem, use any of the following methods:

• Switch to the standard VGA or super VGA driver.

  -or-

• Change the resolution or number of display colors.

  -or-

• Contact the manufacturer for an updated driver.

  -or-

• Use the following steps to change the Hardware Acceleration option to None (NOTE: Microsoft has not tested the following workaround and therefore cannot guarantee its results):

  1. On the Windows Start menu, point to Settings, and then click Control

        Panel.
  

  2. Double-click the System icon.

  3. Click the Performance tab.

  4. Click Graphics.

  5. Change Hardware Acceleration to None, and then click OK.

  6. Click OK to close the System Properties dialog box.

STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.