WD97: Can't Type Text Across Entire Label Using DeskJet 500

• Microsoft Word 97 for Windows

SYMPTOMS

When you create a sheet of labels, you may find that you cannot type all the way across the label. It will appear as though there is about half an inch of white space on each side, between the text and the side of the label.

CAUSE

The problem occurs when you are using the Windows 95 printer driver for the HP DeskJet 500 or 500C version 6.5.8 that ships with Windows 95.

WORKAROUND

Use one of the following methods to workaround the problem:

Method 1: Use a Different Printer Driver

Use a different printer driver if possible. This problem is specific to the HP DeskJet driver for the 500 and 500C printers.

Method 2: Correct the Indent

Correct the indent by following these steps:

1. Create the sheet of labels or the mail merge main document.

2. On the Edit menu, click Select All.

3. On the Format menu, click Paragraph.

4. In the Indentation Left box, type ".07" (without the quotation marks).

5. In the Indentation Right box, type ".07" (without the quotation marks).

6. Click OK.

NOTE: If you work with the same sheet of labels all the time, you may want to create a label document, correct it using the steps above, and then save it as a template. From there, you can create your new sheets of labels using the new template and avoid having to correct the indents for the new sheets of labels.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word version 97. We are researching this problem and will post new information here as it becomes available.

MORE INFORMATION

When you are using the DeskJet 500 or 500C printer driver, the label feature creates a sheet of labels with a .57 inch left and right indent on the text. This reduces the amount of text you can type on one line of the label (the label can accommodate much more text than you are allowed to type).

The normal indent that is applied when you use other printer drivers is .07 inches.