WD97: Unable to Connect to Web with Browse Web Art Command

• Microsoft Word 97 for Windows

SYMPTOMS

After you create a new blank Web page, if you choose to browse the Web art page, you will not be connected to the Internet Web Art Resources Page.

CAUSE

This problem occurs if you are using Netscape Navigator 3.0 or Internet Explorer 2.0.

This problem occurs because Word 97 sends a command to your Internet browser that is dependant on a shell extension that understands that a file that starts with "http" should be routed to the browser. Neither Netscape Navigator 3.0 nor Internet Explorer 2.0 install this shell extension.

WORKAROUND

To work around this problem, use either the following steps:

• Install Internet Explorer 3.0 or later (available at http://www.microsoft.com/ie/default.asp)

  -or-

• Type the following address directly in your browser:

        http://www.microsoft.com/word/artresources.htm
  

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The Web Art Resources Page can be accessed from within Word 97 by pointing to Picture on the Insert menu and clicking Browse Web Art Page. This should start the Internet browser and connect to the Web site.

If Internet Explorer 3.0 has been installed, Word 97 will correctly connect to the Internet Web Art Resources Page even if Internet Explorer 3.0 is not your default browser. Internet Explorer correctly adds the necessary file extension information during Setup.

You must be connected to the Html.dot Web template for the Web art feature to be available.

REFERENCES

For more information about Web page resources, click the Office Assistant, type "Web page resources" (without the quotation marks), click Search, and then click to view "Learn about more Web page authoring resources."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component