WD97: Bullets and Horizontal Lines Lost After Save to FTP Server

• Microsoft Word 97 for Windows

SYMPTOMS

If you save an HTML document to an FTP server and then insert graphics interchange format (GIF) bullets or horizontal lines into the document, the bullet or line images will not be copied to the FTP server and you will not receive a warning.

When this occurs, the GIF bullets and horizontal lines will be missing from the HTML document the next time the document is opened.

CAUSE

Normally, .gif and .jpg images are copied to the same directory as the document when the document is saved. When the document is re-opened, the images are read back in and displayed in the document. However, when you save to an FTP server, the .gif and .jpg files are saved to the Windows Temp directory instead of the directory where the document is being saved. During the initial save to the FTP server, you are warned that this may happen; however, on subsequent saves, you are not warned.

WORKAROUND

To work around this problem, manually copy the .gif and .jpg files to the directory where the document is saved on the FTP server.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The problem is twofold: first, the .gif and .jpg images are not retained when you save to an FTP server; and second, there are some situations where you are not warned that this will happen.

Word will display a warning about the images if all of the following are true:

• the save location is not a file allocation table (FAT) or a universal naming convention (UNC) location

  -and-

• there is at least one embedded image

  -and-

• the save is the first save of the document

1. Save the document to an FTP server before inserting .gif or .jpg images.

2. Insert the .gif or .jpg images.

3. Update the saved document on the server.