WD97: WordMail: Track Changes Doesn't Show Deleted Text

• Microsoft Word 97 for Windows

SYMPTOMS

When you use Word as your e-mail editor to track changes in an Outlook message reply, if you delete text from the original message, it is not marked with revision marks. Deleted text is removed from the message. Any other changes to the message reply are shown correctly.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

To enable Word as your e-mail editor in Outlook, from the Outlook program, click Options on the Tools menu, and select the E-mail tab.

The following Word features are available from Outlook if you use Word as your e-mail editor (note that Word 97 must be installed to use these features):

• AutoCorrect. Automatically corrects typos on the fly.
• Spell It. Checks your spelling while you work, underlining misspelled words and displaying alternative spellings.
• Bullets and Numbering. Add bullets and numbering to call out important points.
• Tables. Use tables to present your information in an organized fashion.
• Highlighter. Use color to emphasize the key points in a message for others working online. Works just like a felt-tip marker.
• Conversion of e-mail names and Internet addresses. Automatic conversion of e-mail names and Internet addresses to hyperlinks.
• Document Map. Navigate and organize e-mail messages quickly. Word automatically detects if a message contains a long conversation thread and creates a map, via hyperlinks, to each message.

To enable Track Changes with Word as your e-mail editor, use the following steps:

1. Start Outlook.

2. Open an E-mail message, and click Reply.

3. On the Tools menu, point to Track Changes, and then click Highlight Changes.

4. Click to select the "Track changes while editing" check box, and then click OK.