WD97: Cannot Resolve Hyperlink Containing Punctuation

• Microsoft Word 97 for Windows

SYMPTOMS

After you type a hyperlink, you may receive one of the following problems when you click it:

   In Word
   --------

   You receive the following error message:

      Cannot open the specified file

   In Outlook with Word as Your E-mail Editor
   ------------------------------------------

   When you click the hyperlink, nothing happens.

CAUSE

If you type certain punctuation marks with the hyperlink, Word resolves the punctuation marks as part of the hyperlink incorrectly.

The following punctuation marks are resolved incorrectly by Word:

• Colon
• Semicolon
• Closing Parenthsis
• Exclaimation Point

WORKAROUND

To work around this problem, type a space between the hyperlink and the punctuation mark, or type the hyperlink on line that is separate from the rest of the text and its punctuation.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

You can enrich Web pages and Word publications that others read online by inserting hyperlinks to other items. The hyperlink can jump to a location in the current document or Web page, to a different Word document or Web page, or to a file that was created in a different program. You can even use hyperlinks to jump to multimedia files, such as sounds and videos. The destination the hyperlink jumps to can be on your hard disk, on your company's intranet, or on the Internet, such as a page on the World Wide Web. For example, you can create a hyperlink that jumps from a Word file to a chart in Microsoft Excel. A hyperlink is represented by a "hot" image or display text, which is often blue and underlined, that the reader clicks to jump to a different location.

Use the automatic formatting features for Word documents and Web pages when you know the addresses to jump to or when you have a document that contains file names or addresses that you want to format as hyperlinks. Use the Insert Hyperlink command to insert a hyperlink into Word files and Web pages when you aren't using the automatic formatting features or when you want to browse for the destination address. Use a drag-and-drop operation in Word files when you want to use the mouse to quickly create a hyperlink for text located within another Office file.

For more information about Hyperlinks, click the Office Assistant, type "How Do I Insert a Hyperlink," click Search, and then click to view "Create Hyperlinks."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component

Keywords          : kbfield word8 word97 kbwdinternet
Version           : 97
Platform          : WINDOWS
Issue type        : kbbug