WD: Fields in Header/Footer Not Merged in E-Mail Attachment

• Microsoft Word 97 for Windows
• Microsoft Word for Windows 95, versions 7.0, 7.0a

SYMPTOMS

When you perform a mail merge and send the result as an attachment in an e-mail message, the merge fields contained in the header and footer of the document are not merged. The merge fields contained in the body of the document are merged correctly.

NOTE: This behavior is different from Microsoft Word for Windows, versions 6.0, 6.0a, and 6.0c.

WORKAROUND

To work around this problem, use the following steps to merge the document to e-mail without the "Send as Attachment" option:

1. Open your mail merge main document.

2. On the Tools menu, click Mail Merge.

3. From the Mail Merge Helper, click Merge.

4. In the Merge dialog box, change the Merge To box to Electronic Mail.

5. Click Setup, click to clear the "Send Document as an Attachment" check box, and then click OK.

6. Click Merge to perform your mail merge.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.