WD97: Word Cannot Retrieve the Business Address from Outlook

• Microsoft Word 97 for Windows
• Microsoft Outlook 97

SYMPTOMS

In Microsoft Outlook, you can set the mailing address to a Business, Home, or Other address. If you set the Microsoft Outlook Home address with the "This is the mailing address" setting, you will be unable to use the Insert Address button to insert the Outlook Business address in Microsoft Word 97.

WORKAROUND

In Outlook, use the following steps to change the designation of the "This is the mailing address" to the Business address:

1. Open Microsoft Outlook and click the Contacts button.

2. Double-click a name and click the General tab.

3. Click the drop-down menu for the type of address.

   You should see the three choices of Business, Home, and Other. Click Business.

4. Click the "This is the mailing address" check box to select it.

5. Click Save And Close.

6. Minimize or close Microsoft Outlook.

7. In Microsoft Word 97, click the "Insert Address" button.

8. In the Select Name dialog box, click the down arrow next to "Show Names from the," and click Contacts (under the Outlook Address Book item).

9. Click the name that you want to use, click the Mailing button and click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The Insert Address button can be accessed by any of the following ways:

• On the Tools menu, click Envelopes And Labels.

  -or-

• From the Letter Wizard, use the Recipient Information tab.

  -or-

• Place the Insert Address command or button on a toolbar.

   ARTICLE-ID: Q134901
   TITLE     : How To Modify the Layout of an Address Book Entry

   ARTICLE-ID: Q141874
   TITLE     : Some Contact List Fields Not Available to Word

Keywords          : winword word8 word97 kbinterop kbusage
Version           : 97
Platform          : WINDOWS