WD: Cannot Locate Documents After Upgrading to Word 7.x, 97Last reviewed: July 31, 1997Article ID: Q166944 |
The information in this article applies to:
SYMPTOMSWhen you upgrade from a version of Word for Windows earlier than versions 7.x or Word 97, you cannot find document created prior to the upgrade when you click Open on the File menu.
CAUSEWhen you upgrade to Word for Windows versions 7.x and Word 97, the default file location for documents is set to:
Windows 95 ---------- - <Drive>:\My documents Windows NT ---------- - <Drive>:\NT\PROFILES\<Default UserName>\PERSONALThe default file location for versions of Word for Windows prior to 7.x and Word 97 is the installation directory. For example, <Drive>:\Winword.
WORKAROUNDUse one of the following methods to work around this issue.
Method 1: Change the File Locations
Method 2: Copy the Documents to the User Folder
STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATIONWhen upgrading to the versions of Word for Windows listed at the beginning of this article, Setup does not scan for the default document location from the previous version. For this reason, after the upgrade process is complete, when you choose to open a document, the directory or folder does not default to the location set under a previous version of Word.
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Additional query words: OFF97
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