WD97: Can't Fax When Recipient Name Is Blank

• Microsoft Word 97 for Windows

SYMPTOMS

If you use the Word 97 Fax wizard to create a fax, and you enter a fax number but not a fax recipient name, you will receive the following error message when you try to send the fax:

   The wizard could not fax the document, object has been deleted.

CAUSE

The Fax wizard is unable to handle a fax with a blank recipient name.

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR-1) or download the updated Fax wizard from the Microsoft Web site.

The updated Fax wizard is available from the Microsoft Software Library:

~ Wdtlupd.exe

For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online Services

• Either enter a fax recipient name or type a space in place of the fax recipient name.

  -or-

• Print to Microsoft Fax by changing the printer to Microsoft Fax and printing the document.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

   ARTICLE-ID: Q172492
   TITLE     : WD: Templates and Wizards Not in Version of SR-1 on the Web

MORE INFORMATION

You will also have the problem if you use the fax wizard to create a fax (without a fax recipient name) and then add a fax recipient name to the fax cover sheet. In order to avoid the problem, add the fax recipient name from within the fax wizard.

REFERENCES

For more information about faxing, click the Office Assistant, type "faxing," click Search, and then click "Create and send a fax with the fax wizard."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component

     ARTICLE ID: Q137161
     TITLE: Isolating Fax Problems in Word

     ARTICLE ID: Q162197
     TITLE: Article List: Microsoft Word 97 Printing, Faxing, and Mail
            Merge