WD97: IPF Creating New Blank Web Page Template

• Microsoft Word 97 for Windows

SYMPTOMS

When you create a new document template based on the Blank Web Page template, you receive the following error message:

   This program has performed an illegal operation and will be
   shutdown.

   If the problem persists, contact the program vendor.

   WINWORD caused an invalid page fault in module WINWORD.EXE at
   0137:<address>.

NOTE: This problem does not occur if you create a new document based on the Blank Web Page template.

CAUSE

This problem occurs when both of the following are true:

• You use any command on the Insert menu.

  -and-

• You create a new document template based on the Blank Web Page template.

WORKAROUND

Method 1: Insert the object from a toolbar

To insert a text box, a WordArt object, or an AutoShape object, click the corresponding button on the Drawing toolbar.

To insert a picture object, click the Insert Picture button on the

Picture toolbar.    

Method 2: Add or move the command to another menu

For information about customizing, creating, and restoring Word menus and toolbars, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q155800
   TITLE     : WD97: How to Customize, Create, and Restore Word
               Menus/Toolbars

   ARTICLE-ID: Q163547
   TITLE     : WD97: How to Create Custom Toolbars and Toolbar Buttons

For more information about copying or moving menu items, click the Office Assistant, type "move menu," click Search, and then click to view "Move or copy a menu command."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component

Method 3: Create a document and then save it as a template

After you use a command on the Insert menu, create a document based on the Blank Web Page template. To create a new document based on the Blank Web Page template, use the following steps:

1. On the File menu, click New, and click the Web Pages tab.

2. Click the Blank Web Page template.

3. Under Create New, click Document.

4. Click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.