WD97: Invalid Page Fault with Proofing Tools on Network

• Microsoft Word 97 for Windows

SYMPTOMS

If your proofing tools are located on a network drive and your network connection is lost during a Microsoft Word session, you may receive the following error message:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

   WINWORD caused an invalid page fault in module KERNEL32.DLL.

CAUSE

Microsoft Word for Windows is unable to access the proofing tools on the network.

WORKAROUND

Re-establish your network connection or install the proofing tools on a local hard disk drive.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

REFERENCES

For more information about installing proofing tools, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q135022
   TITLE: OFF: Can't Run Spelling Checker After Removing Another Program

   ARTICLE ID: Q164220
   TITLE: OFF97: Windows Registry Entries Remain After Remove All

   ARTICLE ID: Q166953
   TITLE: WD97: Cannot Locate Msconv97.dll When Converting Files

   ARTICLE ID: Q164808
   TITLE: OFF: Setup Cannot Locate the Program Files Folder

   ARTICLE ID: Q162970
   TITLE: Installing Project 4.x Breaks Office 97 Spell Check