WD97: "Check Drive" Error When File Name Has Extended Characters

• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word 97 for Windows

SYMPTOMS

If you save a file with a file name that contains extended characters, you may receive the following error message:

   Check the drive to make sure the door is closed and it contains the
   correct disk or CD.

• You are saving the file to another Windows 95 computer over a network. (The problem does not occur if you are saving to an NT server.)

  -and-

• You are using a non-English language version of Word and you are using the U.S. code page.

  -and-

• The name you are giving the file contains extended characters.

CAUSE

The extended character you are typing in the file name is not supported by the U.S. code page.

WORKAROUND

To resolve this problem, use one of the following workarounds:

• Save the file to the local hard disk drive and then copy it to the server.

  -or-

• Give the file a name that does not contain extended characters.

  -or-

• Change the code page to match the country settings your are using.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The most common extended characters that cause this problem are listed in the following table.

   Character         Keystroke to get the character
   ------------------------------------------------

   "a" accent grave          ALT+0224
   "a" accent acute          ALT+0225
   "o" accent grave          ALT+0242
   Dieresis "i"              ALT+0239
   Tilde "n"                 ALT+0241
   Derisis "y"               ALT+0255

REFERENCES

For more information about code pages, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q163813
   TITLE: WD97: International Characters Incorrectly Mapped

   ARTICLE ID: Q159471
   TITLE: WD97: How to Install the Far East Support Files

   ARTICLE ID: Q159418
   TITLE: WD97: Some Printers Won't Print Unicode Characters

   ARTICLE ID: Q163393
   TITLE: "Cant Save File" After Changing Regional/Keyboard Setting

   ARTICLE ID: Q150620
   TITLE: Error Message Changing the Default Language

   ARTICLE ID: Q134599
   TITLE: Cannot Access Shared Folder with Extended Characters in Name

   ARTICLE ID: Q136510
   TITLE: Unexpected Behavior with ALT+<num> Key Combinations in Notepad

   ARTICLE ID: Q131702
   TITLE: Cannot Delete Files or Folders with Extended Characters

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component