WD97: IPF Error Opening File with Recover Text Converter

Last reviewed: July 31, 1997
Article ID: Q167721

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you attempt to open a document, you receive the following error:

   This program has performed an illegal operation and will be shut
   down. If the problem persists, contact the program vendor.

If you click Details, you will receive the following error message:

   WINWORD caused an invalid page fault in module OLE32.DLL at
   <address>

When you re-start Word, you receive the following message:

   Word encountered file corruption while opening <filename>. Part of this
   document may be recoverable. Attempt recovery now?

If you answer Yes to attempt to recover the text of the document, you receive the error again.

CAUSE

The "Recover Text from Any File" converter has encountered corruption in the file and it is unable to interpret this corrupt information.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q156577
   TITLE     : Word 97: Unable to Recover Lost Document

   ARTICLE-ID: Q87856
   TITLE     : Troubleshooting Damaged Documents in Word for Windows

Keywords          : word8 word97 kberrmsg kbole kbualink97
Version           : 97
Platform          : WINDOWS
Issue type        : kbbug

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Last reviewed: July 31, 1997
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