WD97: Hang Editing WordMail TemplateLast reviewed: January 12, 1998Article ID: Q167883 |
The information in this article applies to:
SYMPTOMSWhen you try to edit a WordMail template from Microsoft Exchange, your computer may appear to hang and display an hourglass.
CAUSEThe Word Macro Virus Protection Warning dialog box is in the background and isn't visible for you to respond to.
WORKAROUNDTo work around this problem, use any of the following methods.
Method 1: Switch to WordPress ALT+TAB to switch to Word. The Macro Virus Protection Warning dialog box should be in the foreground.
Method 2: Turn Off Macro Virus ProtectionNOTE: Microsoft Technical Support does not recommend that you disable the Macro Virus Protection feature. If you do turn this feature off, we suggest you turn the feature back on when you have finished editing your e-mail templates.
STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
To Edit a Template from Exchange
For additional information, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q159945 TITLE : WD97: General Information About E-Mail Support ARTICLE-ID: Q163932 TITLE : WD: Frequently Asked Questions About Word Macro Viruses Keywords : kbtemplate winword word8 word97 kbusage Version : 8.0 8.0 Platform : WINDOWS Issue type : kbbug |
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