WD97: Word Appears to Hang Sending Mail on NT 3.51 with MS Mail

• Microsoft Word 97 for Windows
• Microsoft Windows NT Workstation version 3.51

SYMPTOMS

If you attempt to send e-mail from Microsoft Word 97 using Microsoft Mail on Windows NT 3.51 by clicking the File menu in Word 97, pointing to Send To, and clicking Mail Recipient, Word 97 will appear to stop responding (hang).

CAUSE

This is a focus problem. The e-mail note is behind the current Word document window. You cannot use Word at this time, because the e-mail note is waiting for you to type something into the note.

This problem only occurs when using Microsoft Word 97, Microsoft Mail, and Windows NT 3.51.

WORKAROUND

To work around this problem, use either of the following methods.

Method 1:

To switch to the e-mail note, press ALT+TAB. When you are finished, Send the e-mail message. Word will respond normally.

Method 2:

Switch to Microsoft Mail and compose a new message from there, rather than using the Send To Mail Recipient command from within Microsoft Word 97.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords          : word97 kbinterop kbusage
Version           : 97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbworkaround