WD97: LineDraw and Extended Characters Mapped Incorrectly

• Microsoft Word 97 for Windows

SYMPTOMS

If a document goes through a specific sequence of conversions, extended characters and LineDraw characters may be converted to incorrect extended characters or square boxes.

CAUSE

This problem only occurs under the following specific conditions:

Condition 1:

1. Create a document in Microsoft Word for Macintosh version 5.x.

2. Open the document in Microsoft Word 7.0 for Windows.

3. Add smart quotes, em dashes, or LineDraw characters.

4. Save the document in Microsoft Word 7.0 for Windows.

5. Open the document in Microsoft Word 97 for Windows.

Condition 2:

1. Create a document in Microsoft Word for Windows 6.0 or 7.0 configured to use an international code page.

2. Open the document in Microsoft Word 7.0 for Windows configured to use a U.S. code page.

3. Add smart quotes, em dashes, or LineDraw characters.

4. Save the document in Microsoft Word 7.0 for Windows.

5. Open the document in Microsoft Word 97 for Windows configured to use a U.S. code page.

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, use one of the following methods.

Method 1: Search and Replace

Use the search and replace feature to search for the incorrect characters and replace them with the correct characters by following these steps:

1. Select one of the incorrect characters.

2. On the Edit menu click Copy.

3. On the Edit menu click Replace.

4. Position the insertion point in the Find What box.

5. Press CTRL + V to paste the character into the box.

   It may appear as a square box.

6. In the Replace With box, type the correct character.

7. Click Replace All to replace all instances of the incorrect characters.

8. Repeat these steps for all of the incorrect characters in the document.

Method 2: Save as RTF in the Earlier Version of Word

After you type the smart quotes, em dashes, or LineDraw characters, save the document in Rich Text Format (.RTF) by following these steps:

1. On the File menu, click Save As.

2. Change the Save As Type to Rich Text Format (*.RTF).

3. Give the document a new name with an .rtf extension.

4. Save and close the document.

5. Open the document in Microsoft Word 97 for Windows.

   The characters should display and print correctly in Microsoft Word 97.

6. Save the document in Word format. On the File menu, click Save As.

7. In the Save As Type box, click "Word Document (*.doc)."

8. Give the document a new name with a .doc extension.

9. Save and close the document.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

REFERENCES

For more information about conversion of the LineDraw font, please see the following article in the Microsoft Knowledge Base:

   ARTICLE ID: Q163059
   TITLE: WD97: Some Fonts Are Not Available in Word

   ARTICLE ID: Q163813
   TITLE: WD97: International Characters Incorrectly Mapped

   ARTICLE ID: Q159471
   TITLE: WD97: How to Install the Far East Support Files

   ARTICLE ID: Q159418
   TITLE: WD97: Some Printers Won't Print Unicode Characters

   ARTICLE ID: Q163393
   TITLE: "Cant Save File" After Changing Regional/Keyboard Setting

   ARTICLE ID: Q150620
   TITLE: Error Message Changing the Default Language

   ARTICLE ID: Q134599
   TITLE: Cannot Access Shared Folder with Extended Characters in Name

   ARTICLE ID: Q136510
   TITLE: Unexpected Behavior with ALT+<num> Key Combinations in
   Notepad

   ARTICLE ID: Q131702
   TITLE: Cannot Delete Files or Folders with Extended Characters

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component