WD97: Outlook Address Book Not Available in Mail Merge Helper

• Microsoft Word 97 for Windows

SYMPTOMS

When you click Get Data in the Mail Merge Helper, you may experience either of the following symptoms:

• The Use Address Book option may be unavailable.

  -or-

• When you click Use Address Book, Outlook Address Book may be unavailable.

CAUSE

The Address Book converter and tools are not installed. The converter and tools are required if you want to be able to read the Microsoft Outlook Address Book.

NOTE: The Address Book converter and tools are installed by default when you run a Typical Setup.

WORKAROUND

To resolve this problem, use the appropriate method for your situation:

Method 1: Run the Microsoft Office 97 Setup program

NOTE: Use this procedure only if you have either Microsoft Office 97 Standard Edition or Microsoft Office 97 Professional Edition. If you have Word 97 as a stand-alone version, Microsoft Office 97 Small Business Edition or Microsoft Home Essentials 98, you will need to use Method 2.

1. In the "Microsoft Office 97 Setup" dialog box, click Add/Remove.

2. Click Microsoft Word. (Do not clear the check mark from the Microsoft Word check box.)

3. Click Change Option.

4. Click to select the Address Book check box.

5. Click OK and then continue through the Office 97 Setup program dialog boxes until Setup is complete.

Method 2: Run the Word 97 Setup Program

NOTE: Use this procedure only when you have the Microsoft Word 97 stand-alone version, Microsoft Office 97 Small Business Edition or Microsoft Home Essentials 98.

1. In the Word 97 Setup dialog box, click Add/Remove.

2. Click Office Tools. (Do not clear the check mark from the Office Tools check box.)

3. Click to select the Address Book check box.

4. Click OK and then continue through the Word 97 Setup program dialog boxes until setup is complete.

  ARTICLE-ID: Q155942
  TITLE     : WD97: Unable to Attach Outlook Address Book for Mail
              Merge

  ARTICLE-ID: Q161349
  TITLE     : OL97: Contact Information Does Not Appear in Address Book

  ARTICLE-ID: Q170538
  TITLE     : OL97: How to Mail Merge from Outlook Contacts to Word 97

  ARTICLE-ID: Q160521
  TITLE     : OL97: Categories Unavailable in Mail Merge to Word

MORE INFORMATION

For more information about what is installed when you run a Typical setup, click the Office Assistant, type "What is installed in a typical setup?," click Search, and then click to view "What's installed with Word 97."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component