WD97: IPF Opening RTF File with Background Texture in Viewer

• Microsoft Word Viewer 97

SYMPTOMS

If you save a Word 97 document containing a background texture as "Rich Text Format (*.rtf)" or "Word 6.0/95 (*.doc)," and then open the file in Microsoft Word Viewer 97, you may receive the following error message:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

   WORDVIEW caused an invalid page fault in module WORDVIEW.EXE at
   <address>.

WORKAROUND

You may be able to workaround the problem by opening and saving the Rich Text Format or Word 6.0/95 document in Microsoft WordPad before opening it in Word Viewer 97.

To save the document in WordPad:

1. Open the Rich Text Format or Word 6.0/95 document in WordPad.

2. On the file menu, click Save As.

3. In the Save As Type list, click "Rich Text Format (RTF)" or "Word for Windows 6.0," and then click Save.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

You can open Word 97 documents containing background textures in Word Viewer 97 if you save the Word 97 document in the Word 97 native format.

REFERENCES

To obtain help with Microsoft Word Viewer 97, please see the following resources:

- Visit Microsoft's World Wide Web site at the following address:

     http://www.microsoft.com/word/internet/viewer/default.htm

  support options.