WD97: Invalid Page Fault Promoting/Demoting Heading

• Microsoft Word 97 for Windows

SYMPTOMS

In outline or master document view, when you hold down the ALT key on the keyboard and drag a heading level with the mouse to promote or demote the heading level, you will receive the following error message:

   This program has performed an illegal operation and will be shut down.

   If the problem persists, contact the program vendor.

   WINWORD caused an invalid page fault in module WINWORD.EXE at
   0137:301ef3a9.

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

MORE INFORMATION

When you use the ALT key while dragging a heading level, you can promote or demote a single paragraph without affecting the lower level paragraphs under it. When you drag a heading level without using the ALT key, you can equally promote or demote the selected paragraph and all paragraphs under it.

REFERENCES

For more information about keyboard shortcuts, please see the following article in the Microsoft Knowledge Base:

   ARTICLE ID: Q157935
   TITLE: WD97: Keyboard Shortcuts for Word 97

NOTE: If the Office Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component