WD97: View Merged Data Fails After Using Find Record

• Microsoft Word 97 for Windows

SYMPTOMS

After you use Find Record (on the Mail Merge toolbar) in a mail merge document, View Merged Data no longer updates the merge fields in the merge document.

CAUSE

This problem occurs when you browse through the data records using either the First Record, Previous Record, Next Record, or Last Record commands on the Mail Merge toolbar.

WORKAROUND

To work around this problem, quit and restart Microsoft Word.

NOTE: To update the merge fields manually, cycle through the View Merged Data options on the Mail Merge toolbar, or select the fields and press F9. However, note that you must restart Word to fully restore the record selection buttons on the Mail Merge toolbar: First Record, Previous Record, and so forth.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.