WD97: Cover Sheet Missing When Merging to Fax

• Microsoft Word 97 for Windows

SYMPTOMS

When you perform a mail merge to electronic fax using Microsoft Fax or some other fax software, a cover page is not sent with each fax.

CAUSE

Your fax software is not set up to send a cover page.

RESOLUTION

Before you perform the mail merge in Word, turn on the cover page option in your fax software. See your fax software documentation for instructions about how to do this.

If you are using Microsoft Fax, use these steps to select the Send Cover Page option:

1. On the Windows Start menu, point to Settings, and then click Control Panel.

2. Double-click the Mail And Fax icon.

3. On the Services tab, click Microsoft Fax, and then click Properties.

4. On the Message tab, under Default Cover Page, click to select the Send Cover Page check box, and then click OK.

   NOTE: You can select which cover page you want to include with your fax.

5. Click OK to close the Properties dialog box.

STATUS

This functionality is by design. Microsoft Word cannot provide a cover sheet when you perform a mail merge. Microsoft Fax, or any other fax software, must provide the fax cover sheet.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q152196
   TITLE     : How to Install and Use Microsoft Fax

   ARTICLE-ID: Q160746
   TITLE     : How to Get Windows 95 Fax Service to Work with Outlook