WD97: Bullets in Multilevel Numbering Convert to Boxes

• Microsoft Word 97 for Windows

SYMPTOMS

When you open a Rich Text Format (RTF) document in Word 97, symbol characters in a multilevel numbering scheme are changed to square boxes.

CAUSE

This problem occurs when you save a document in Rich Text Format (RTF) in Microsoft Word for Windows 95, version 7.0, and then import the document into Word 97. The ANSI symbol character is incorrectly converted to Unicode.

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

REFERENCES

For additional information about bullets and numbering, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q159943
   TITLE     : WD97: General Information About Bullets and Numbering

   ARTICLE ID: Q164618
   TITLE     : WD97: Conversion of Bullets and Numbering

   ARTICLE ID: Q166942
   TITLE     : WD97: Bullets and Numbers Styles Convert Incorrectly to
               6.x/7.x

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component