WD97: Error Opening Korean Document with Numbering in U.S. Word

• Microsoft Word 97 for Windows

SYMPTOMS

In Word 97 (the U.S. version), when you open a document created in the Korean version of Word 97, and you then save the document in Rich Text Format (RTF) or HTML format, you may receive the following error message:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

   WINWORD caused an invalid page fault in module WINWORD.EXE.

CAUSE

This error message occurs when you create a document in the Korean version of Word 97 that contains heading levels with no numbering, numbering with symbol characters, or numbering with other double-byte characters.

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

REFERENCES

For more information about international features, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q163813
   TITLE     : WD97: International Characters Incorrectly Mapped

   ARTICLE ID: Q159950
   TITLE     : WD97: General Information About International Functionality

   ARTICLE ID: Q159471
   TITLE     : WD97: How to Install the Far East Support Files

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component