WD97: Changes to Compatibility Options Not Saved in Normal.dot

• Microsoft Word 97 for Windows

SYMPTOMS

If you modify the compatibility options in Microsoft Word 97 and then click Default to save the changes to the Normal.dot template, those changes are not applied to new documents based on the Normal.dot template.

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, follow these steps:

1. On the File menu, click Open.

2. In the Files Of Type list, click Document Templates.

3. Navigate to the User Template directory or to the directory where the Normal.dot file is located. The default location is:

         C:\Program Files\Microsoft Office\Templates
   

4. Click the Normal.dot icon, and then click Open.

5. On the Tools menu, click Options.

6. On the Compatibility tab, make the necessary changes under Options and then click OK.

7. Save and close the Normal.dot template.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

MORE INFORMATION

The compatibility options allow you to customize the way Word converts certain types of formatting from other word processors.

REFERENCES

For more information about the compatibility options, please see the following article in the Microsoft Knowledge Base:

   ARTICLE ID: Q166016
   TITLE     : WD: Word Compatibility Options Described

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component