WD97: Template Menu Customization Lost Opening in Word 97

• Microsoft Word 97 for Windows

SYMPTOMS

In Microsoft Word 97, when you open a Microsoft Word version 2.x, 6.x, or 7.x template that contains menus that were modified by removing menu items, those menu items may reappear.

For example, when you create a template in Word 7.x and remove the Close command from the File menu, and then open that template in Word 97, the Close command reappears on the File menu.

WORKAROUND

To work around this problem, save your template as a Microsoft Word 97 template, and then remove the unwanted menu commands from the template.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q155800
   TITLE     : WD97: How to Customize, Create, and Restore Word
               Menus/Toolbars

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For additional information about similar problems with customized templates from earlier versions of Word, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q162292
   TITLE     : WD97: Menu Item Moved When Template Converted to Word 97

   ARTICLE-ID: Q163457
   TITLE     : WD97: Customized Toolbar Button Reappears After Removing
               Button