WD97: Envelope Address Moves After Canceling Font Changes

• Microsoft Word 97 for Windows

SYMPTOMS

When you have an envelope added to your document and you then use the Envelope Options dialog box to modify the font attributes of the delivery address, the delivery address may move up near the return address if you cancel the Envelope Options dialog box.

CAUSE

Canceling the Envelope Options dialog box resets the formatting of the delivery address and removes the frame that is used to position the delivery address. With the frame removed, the delivery address becomes positioned near the return address.

RESOLUTION

To correct this problem, install Microsoft Word 97 for Windows Service Release 1 (SR-1).

To work around this problem, reapply the Envelope Address style to the delivery address and have the delivery address return to the correct position. To do this, follow these steps:

1. Select the delivery address.

2. On the Format menu, click Style.

3. In the List drop-down box, click All Styles.

4. Click the Envelope Address style.

   NOTE: If you want to change the font of the delivery address, follow these steps:

   a. From the Click the Modify button.

   b. Click the Format button and then click Font.

   c. Change the font.

   d. Click OK twice and click Apply.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

REFERENCES

For more information about formatting envelopes, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q157892
   TITLE     : WD97: Change to Address Font Not Saved from Envelopes Tab

   ARTICLE-ID: Q157888
   TITLE     : WD97: Word Default Font Changed When Address Font Changed

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
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