WD97: GPF in Module Unidrv.dll Printing to Fax Drivers

 Last reviewed: February 3, 1998
Article ID: Q170913
The information in this article applies to:
  • Microsoft Word 97 for Windows

SYMPTOMS

In Microsoft Word 97 for Windows, when you use the print to fax feature, you may receive the following error message: 

   Word caused a General Protection Fault in Module UNIDRV.DLL. If you
   choose Close, your Word session will terminate and you will lose any
   unsaved changes to your document. If you choose Ignore:, you
   may be able to continue and the Fax software may work despite the error.
The following fax drivers are reported to exhibit this behavior: 

   Brother MFC-4550
   U.S. Robotics RapidComm version 1.2
   U.S. Robotics Voice Print

RESOLUTION

To resolve this problem, contact the fax driver manufacturer and obtain the latest version of the fax driver.

For the RapidComm version 1.2 driver, upgrade to version 1.3 or later.

STATUS

Microsoft has confirmed this to be a problem with the fax drivers listed at the beginning of this article when faxing from Microsoft Word 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For additional information about troubleshooting fax problems, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q169755
   TITLE     : WD97: Troubleshooting Fax Problems from Word
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3com US
Keywords : word8 word97 kb3rdparty kberrmsg kbprint kbfaq
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb
Solution Type : kbworkaround

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Last reviewed: February 3, 1998
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