WD: Supplemental Converter Not Listed in Files Of Type List

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word 97 for Windows

SYMPTOMS

After you install a supplemental converter, you may not see the name of a supplemental text converter in the List Files Of Type (Microsoft Word 6.x) or Files Of Type (Microsoft Word 7.x, 97) drop-down list in the Open dialog box.

WORKAROUND

In order for Microsoft Word to recognize the new converter, do the following:

1. On the File menu, click Open.

2. In the "List Files of type" or "Files of type" list, click "All Files (*.*)."

3. Select the file that you are trying to open with the supplemental converter.

4. Click Open.

1. Open a new blank document.

2. On the File Menu, click Save As.

3. In the "Save File as Type" or "Save as Type" drop-down list, click a foreign file format such as Text Only (*.txt).

4. Enter a name for the document and click Save.

5. Close the new document then re-open the document you just closed.

   This re-registers all of the installed text converters including any new converters.

6. Open the original file that you want saved in the new file format.

7. On the File menu, click Save As.

   You should now see the foreign format that you want to use in the "Save File as Type" or "Save as Type" list.

8. Click to select the file type and then click Save.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For additional information about the conversion process, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q114801
   TITLE     : WD: Converter Will Not Automatically Install in Word

   ARTICLE-ID: Q112250
   TITLE     : Adding and Removing 6.0 Supplemental Conversion Files

   ARTICLE-ID: Q136385
   TITLE     : Supported Foreign File Formats in Word and Office 95

   ARTICLE-ID: Q107141
   TITLE     : Word 6.0 for Windows Supplemental File Conversions Disks