WD97: Red Box Prints Behind WordArt Object on Canon BJC 4550

• Microsoft Word 97 for Windows

SYMPTOMS

When you print a Microsoft Word 97 document that contains a particular style of WordArt to a Canon BubbleJet BJC-4550 printer, a red box is printed behind the WordArt object.

CAUSE

This problem occurs when you use the WordArt style in the third row and third column of the WordArt Gallery dialog box, and print with version 3.70 of the printer driver.

RESOLUTION

Upgrade the printer driver to version 3.90.

For information about how to contact Canon International Systems, query in the Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The Canon BubbleJet BJC-4550 printer is manufactured by Canon International Systems, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.