WD97: Using Html.dot as WordMail Template May Cause Problems

• Microsoft Word 97 for Windows

SYMPTOMS

When you create a new mail message, or open an existing mail message, Word may stop responding or you may receive the following error message:

   Web page authoring features are not available when Word is running
   inside another application.

CAUSE

This problem occurs when you are using Word as your e-mail editor and you have selected Html.dot as the WordMail template.

WORKAROUND

Use a different template when you are using Word as your e-mail editor.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

To change the template when you are using Word as your e-mail editor, follow these steps:

1. Start Microsoft Outlook.

2. On the Tools menu, click Options.

3. Click the E-mail tab.

4. Click the Template button, and then click to select one of the following templates (or a custom template you have created):

         Email
         Flame
         Hightech
         Midnight
         Ocean
         Rain
         Urgent
   

5. Click Select, and then click OK.

   Word cannot find the required file: Html.dot.

   Please rerun Setup and make sure Web Page Authoring (HTML) is selected.