WD97: Errors Removing "Run From Network Server" Installation

• Microsoft Word 97 for Windows

SYMPTOMS

On a computer running a "Run from Network Server" installation of Word, if you run Microsoft Word 97 Setup and click Remove All, you will see the following message:

   &Run From Network Server is a shared component, and there may be other
   applications using it. If you are sure you want to remove it, click the
   remove button. Otherwise, click the keep button.

   If you want to remove all shared components, click the Remove All
   button. If you do not want to remove any of shared components, click
   the Remove None button.

   [Keep] [Remove] [Remove None] [Remove All]

   The Setup configuration file 'C:\PROGRA~1\MICROS~4\OFFICE\SETUP
   \Word97.stf' is missing or corrupted. Try running Setup again from
   where you originally ran it.

WORKAROUND

To work around this problem, use the following steps:

1. Re-install Word.

2. After Word has been re-installed, on the Windows Start menu, point to Settings, and then click Control Panel.

3. Double-click Add/Remove Programs.

4. On the Install/Uninstall tab, click to select the application you want to remove, and then click the Add/Remove button.

   The Microsoft Word 97 Setup program will start.

5. In the Microsoft Word 97 Setup dialog box, click Remove All.

6. When you are prompted with the "Are you sure you want to remove Microsoft Word 97?", message, click Yes.

7. In the Remove Shared Component dialog box, you will see the first message "&Run From Network Server" as described in the Symptoms section of this article. Click Remove or Remove All.

   NOTE: If you click Keep or Remove None, Microsoft Word 97 will not be removed from your computer and you will receive the second message as described in the "Symptoms" section of this article when you try to remove Word again.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.