WD97: Cannot Open Hyperlinked Document Using Shortcut Menu

 Last reviewed: March 12, 1998
Article ID: Q173489
The information in this article applies to:
  • Microsoft Word 97 for Windows

SYMPTOMS

In Microsoft Word 97, when you right-click a hyperlink to a document, point to Hyperlink on the shortcut menu, and then click Open or Open in New Window, the document may not open.

This problem only occurs when you right-click a hyperlink to a document saved on your computer (or network location). This problem does not occur when you right-click a hyperlink to the World Wide Web.

WORKAROUND

To open the file, click the hyperlink instead of right-clicking the hyperlink and using the shortcut menu.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

For additional information about hyperlinks, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q159940
   TITLE     : WD97: General Information About Hyperlinks

Additional query words: 8.0 8.00
Keywords : winword word8 word97 kbwdinternet kbnetwork
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug
Solution Type : kbpending kbworkaround

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Last reviewed: March 12, 1998
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