The information in this article applies to:
- Microsoft Word 97 for Windows
SYMPTOMS
If you have a Graphics Blaster 3D video card, when you start Microsoft Word
97, Word may stop responding.
CAUSE
This problem may occur when you install any of the following video drivers
that ship with Graphics Blaster 3D Installation CD (DISK.ID - G334-CDSTD-2-
US):
File name Version
----------------------------------
Ma33xw95.drv 4.03.00.2101-1.04
Ma33xw95.vxd 4.03.00.2101-1.04
Ma33xdd.dll 4.03.00.2101-1.04
To determine what version of the video driver you have, follow these steps:
- Click the Start button, point to Settings, and then click Control Panel.
- In Control Panel, double-click the System icon.
- On the Device Manager tab, double-click the Display Adapters icon.
- Double-click the Graphics Blaster 3D icon.
- Click the Driver tab.
- Click Driver File Details. Under Driver Files, click to select the file
name of the driver, and verify the version number under File Version.
WORKAROUND
To work around this problem, use either of the following methods.
Method 1: Use a Different Animated Cursor
- Click Start, point to Settings, and then click Control Panel.
- Double-click the Mouse icon.
- On the Pointers tab, select a different pointer or scheme.
- Click OK.
If this method does not work, install Microsoft Plus! or load a Microsoft
Plus! theme that ships with its own set of cursors.
Method 2: Decrease the Graphics Hardware Acceleration
- Click the Start button, point to Settings, and then click Control Panel.
- In the Control Panel, double-click the System icon.
- On the Performance tab, click Graphics.
- Choose a Hardware Acceleration setting with less acceleration. Note that
the Hardware Acceleration slider has four settings: Full, Most, Basic,
and None. Each of these settings is described below, in order of
decreasing acceleration.
- Full:
This is the default setting, which allows for full hardware
acceleration.
- Most:
The Most setting applies to Western Digital (WD) or S3-compatible
drivers. If you have problems with the way the mouse pointer appears
on the screen, try the Most setting.
This setting adds SWCursor=1 to the [Display] section of the
System.ini file, which turns off the hardware cursor.
NOTE: This setting is similar to using the /Y switch with some
versions of the MS-DOS-level Microsoft Mouse driver.
- Basic:
The Basic setting applies to S3-compatible video drivers.
If your computer seems to stop responding randomly, try the Basic
setting.
This setting makes the following changes to your Win.ini and
System.ini files:
- Adds SafeMode=1 to the [Windows] section of the Win.ini file,
which allows for basic acceleration only, for example, pattern
bit block transfer (bitblt) and screen-to-screen bitblt.
- Adds MMIO=0 to the [Display] section of the System.ini file,
which turns off memory-mapped input/output (I/O) for S3-
compatible drivers.
- Adds SWCursor=1 to the [Display] section of the System.ini file,
which turns off the hardware cursor.
- None:
The None setting applies to S3-compatible video drivers.
If your computer seems to stop responding randomly, and the Basic
setting does not resolve the problem, try the None setting.
This setting makes the following changes to your Win.ini and
System.ini files:
- Adds SafeMode=2 to the [Windows] section of the Win.ini file,
which turns off all video card acceleration. For example, the
graphics device interface (GDI) calls the device-independent
bitmap (DIB) engine directly for screen drawing, rather than using
the display driver.
- Adds MMIO=0 to the [Display] section of the System.ini file,
which turns off memory-mapped I/O for S3-compatible drivers.
- Adds SWCursor=1 to the [Display] section of the System.ini file,
which turns off the hardware cursor.
STATUS
Creative Labs has confirmed this to be a problem in the current versions of
the Graphics Blaster 3D video drivers. Creative Labs is working on new
drivers, and will correct this problem in the next release of the drivers.
Microsoft is researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
The Graphics Blaster 3D video drivers are manufactured by Creative Labs, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
REFERENCES
You may contact Creative Labs at the following phone numbers:
Creative Labs (405) 742-6622 Technical support IVR
Creative Labs (405) 742-6655 Tech support queue (direct)
Creative Labs (405) 742-6660 BBS - 1200/2400 baud access
Creative Labs (405) 742-6662 Automated reply service
Creative Labs (405) 742-6660 BBS - 9600/14,400 baud access
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
For additional information, please see the following articles in the
Microsoft Knowledge Base:
ARTICLE-ID: Q142406
TITLE : Computer Hangs After Installing Microsoft EasyBall 1.0
ARTICLE-ID: Q123334
TITLE : Requirements for Animated Cursors
ARTICLE-ID: Q127139
TITLE : Troublshooting Video Problems in Windows95
|