WD97: Cannot Check for AutoUpdate After Installing IE 4.0

Last reviewed: October 30, 1997
Article ID: Q174985

The information in this article applies to:

Microsoft Word 97 for Windows
Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS

When you attempt to check for an AutoUpdate from Word, you may receive the following error message:

   AutoUpdate could not download a newer version. Word could not connect to
   the Internet, or the Internet connection returned an error. To retry the
   update, click AutoUpdate on the Tools menu.

NOTE: To check for an AutoUpdate from Word, you must have an HTML document open so the AutoUpdate command is available on the Tools menu.

WORKAROUND

To check for and install the Word 97 Web Authoring Tools Update, connect to the following Internet location:

   http://www.microsoft.com/officefreestuff/word/dlpages/wd97au.htm

NOTE: Because the Microsoft Web site is constantly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

   http://www.microsoft.com/

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q163299
   TITLE     : WD97: Web Page Authoring Tools AutoUpdate

   ARTICLE-ID: Q172502
   TITLE     : WD97: Troubleshooting Setup for the Web AutoUpdate Feature

   ARTICLE-ID: Q172747
   TITLE     : WD97: What's New in the August 1997 Web Page Authoring
               Update

Additional query words: internet explorer 4.0 ie4 ie40 ie4.0
Keywords : winword word8 word97 kbwdinternet
Version : WINDOWS: 97;
Platform : WINDOWS
Issue type : kbbug
Solution Type : kbpending

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Last reviewed: October 30, 1997
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