WD97: WordMail Template Not Displayed If Document Sent from Word

• Microsoft Word 97 for Windows

SYMPTOMS

When you click "Send To Mail Recipient" on the File menu in Word, the WordMail design template is not displayed in the new mail message.

This problem occurs regardless of the view (for example, page layout or online layout view), whether you are sending as an attachment or not from Word.

CAUSE

This problem occurs when any of the following e-mail templates are selected when Word is your e-mail editor:

• Flame.dot
• Hitech.dot
• Midnight.dot
• Ocean.dot
• Rain.dot
• Urgent.dot

WORKAROUND

To keep the e-mail template look in your e-mail message, use one of the following methods.

Method 1: Insert the Word Document in a New Mail Message

1. In Word, save and close your document.

2. In Microsoft Outlook, with Word as your e-mail editor, on the File menu, point to New and then click Mail Message.

3. Move the insertion point to the message area of your new mail message, and then on the Insert menu, click File.

   NOTE: To send the Word document as an attachment, ensure the As Attachment check box is selected.

4. Point to and click to select the file you saved in step 1, and then click OK.

Method 2: Copy and Paste your Word Document in a New Mail Message

1. In your Word document, on the Edit menu, click Select All.

2. On the Edit menu, click Copy.

3. In Microsoft Outlook, with Word as your e-mail editor, on the File menu, point to New and then click Mail Message.

4. Move the insertion point to the message area of your new mail message, On the Edit menu, click Paste.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q159476
   TITLE     : WD97: How to Enable, Disable Microsoft Word as the E-Mail
               Editor

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component