WD97: Mail Merge May Affect Existing Toolbars

• Microsoft Word 97 for Windows

SYMPTOMS

When performing a mail merge in Word 97, toolbars and custom icons may either be moved from their normal location or may fail to display in the current document.

Case 1

When performing a mail merge, Word 97 will try to automatically dock the Mail Merge toolbar in the third position, below the Standard and Formatting toolbars (if only one of these toolbars is displayed, the Mail Merge toolbar will be docked in the second position).

All other docked toolbars may either be moved to the right of or below the Mail Merge toolbar. When the mail merge is complete, Word may not automatically restore the moved toolbars to their previous locations.

Case 2

When creating a mail merge document based on a custom template that contains a custom toolbar, the custom toolbar may not be displayed in the new merge document (for example, this problem will occur with Form Letter 1). This problem will not occur if the custom toolbar is saved in the Normal template.

In both of these cases, this is new behavior from the previous version of Word, which inserts the Mail Merge toolbar below all existing toolbars and displays all custom toolbars.

REFERENCES

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending