WD97: Can't Send Word Document with Outlook Express

• Microsoft Word 97 for Windows

SYMPTOMS

When you point to Send To on the File menu, and then click Mail Recipient, Word does not use Microsoft Outlook Express to send your e-mail message, even though you have set Outlook Express to be your default e-mail editor.

CAUSE

Microsoft Outlook Express is not correctly set up to work with Word as your default e-mail program. The "Make Outlook Express my default Simple MAPI client" option has not been selected.

RESOLUTION

To set Microsoft Outlook Express as your default e-mail program with Word, use the following steps:

1. Quit Word and all running e-mail programs. For example, quit Microsoft Exchange or Microsoft Outlook.

2. In Microsoft Outlook Express, click Options on the Tools menu.

3. Click to select the General tab.

4. Click to select the "Make Outlook Express my default e-mail program" check box.

5. Click to select the "Make Outlook Express my default Simple MAPI client" check box.

   When you click to select this option, the following message will appear:

         Enabling Outlook Express as your Simple MAPI client will allow you to
         send documents from other programs using the Send command on the File
         menu. You should do this if Outlook Express is the only mail program
         you use.
   

         Other MAPI-enabled applications such as Microsoft Exchange, Microsoft
         Outlook, Windows Messaging, and the Mail Merge feature in Microsoft
         Word will be disabled if you make Outlook Express your Simple MAPI
         client, but they will work again when you deselect this option.
   

         Are you sure you want to set Outlook Express as your Simple MAPI
         client?
   

   Click Yes.

6. Click OK. The following message will appear:

         The Simple MAPI client has been changed. You may need to restart your
         machine for this change to take effect.
   

   Click OK.

7. Quit Outlook Express, and then restart your computer.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q178077
   TITLE     : How to Set Outlook Express as Your Default Simple MAPI
               Client

   ARTICLE-ID: Q178481
   TITLE     : WD97: Errors Accessing the Address Book Icon