WD95: Word Hangs When Choosing Address Book or Using File Send

• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you access the address book or use the Send command on the File menu, Microsoft Word stops responding. This problem occurs in Word 7.x when you are running Windows NT 4.0 with Service Pack 3.

To access the address book in Word, do any of the following:

• On the Tools menu, click Envelopes And Labels, and then click the Address Book button.
• Click the Address Book button on the Standard toolbar.
• Use the Mail Merge Wizard and choose the address book as a data source.

CAUSE

Service Pack 3 for Windows NT version 4.0 installs a new version of the Mapi32.dll dynamic-link library that is not compatible with Word version 7.x.

NOTE: This problem does not occur with Windows NT 4.0 with no service packs installed or with Service Pack 1 or 2 installed.

RESOLUTION

This problem does not occur with Word 97 if you have Windows NT 4.0 with Service Pack 3 installed. To resolve this problem, install Microsoft Word 97 for Windows.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.