WD: "Converter Is an Old Version" Error Trying to Convert

• Microsoft Word 97 for Windows
• Microsoft Word for Windows 95, versions 7.0, 7.0a

SYMPTOMS

When you attempt to convert a file, you receive the following error message:

   The selected text converter is an old version which does not work with
   the current version of Word. Reinstall the converter and try again.

CAUSE

This error may be caused when Microsoft FrontPage 98 is installed on a computer that already contains a "Run From Network Server" installation of Word.

If you have installed Microsoft Word 95 or Word 97 (not including Word 97 Service Release 1 (SR-1)) as a "Run From Network Server" workstation install, and then you install FrontPage 98 locally, FrontPage 98 detects the administrative installation of Word on the network server and replaces the Word converters. FrontPage 98 installs the SR-1 version of all the converters.

Word 95 and Word 97 (not including Word 97 SR-1) are unable to use this version of the converters, which results in the error mentioned in the "Symptoms" section of this article.

NOTE: If Word is installed locally or if its shared files are installed locally, this problem does not occur.

RESOLUTION

To work around this problem, do one of the following:

• Perform a custom installation of FrontPage 98 and do not install the shared converters.

      -or-
  

• Install Microsoft Word 97 SR-1.

MORE INFORMATION

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

Keywords          : winword word97
Version           : WINDOWS:7.0,7.0a,97
Platform          : WINDOWS
Issue type        : kbprb
Solution Type     : kbworkaround