WD: Print Preview Zoom Reverts to First Percentage Selected

 Last reviewed: February 3, 1998
Article ID: Q180267
The information in this article applies to:
  • Microsoft Word for the Macintosh, versions 5.1, 5.1a, 6.0, 6.0.1, 6.0.1a

SYMPTOMS

If you select a zoom percentage while in print preview for viewing purposes, the zoom is locked to that percentage when you close print preview. When you select a different percentage the next time you go into print preview, Word will revert to the first zoom set and will not permanently change the new view. That is, you will always have the first percentage by default.

CAUSE

The reason the default cannot be changed from a low zoom setting is because the print preview needs to start in a low zoom setting in order for the magnifying glass to zoom up. The magnifying glass is set on by default going into print preview, and it is set to zoom up by default.

WORKAROUND

The Word Settings (5) or Word Settings (6) file, depending on version, must be deleted from the System:Preferences folder to reset the zoom from print preview.

To work around this problem, follow these steps:

  1. Quit Microsoft Word for the Macintosh.

  2. If you are in Word, on the File menu, click Quit, and save any changes.

  3. Double-click the Macintosh HD icon or the icon that designates your hard drive name to open it.

  4. Double-click the System folder, and then double-click the Preferences folder.

  5. Drag the Word Settings (5) or Word Settings (6) files to the Trash.

  6. Empty the Trash clicking Empty Trash on the Special menu.

  7. Start Word by clicking the Word icon (do not start it by clicking a document or an alias).

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

You can change the default setting to either 10%, 25%, Whole Page, Or Two Pages because all of these settings are low enough (less than and not equal to 40%, the limit) and then you can always zoom up by clicking the mouse button.

Additional query words: update pointing device wrong
Keywords : kblayout macword
Version : MACINTOSH:5.1,5.1a,6.0,6.0.1,6.0.1a
Platform : MACINTOSH
Issue type : kbbug
Solution Type : kbfix

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Last reviewed: February 3, 1998
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