DMM: Word Mail Merge Document Not Listed in Direct Mail Manager

• Microsoft Direct Mail Manager for Windows

SYMPTOMS

When you use Direct Mail Manager to create a Word mail merge document, and then you save the document and close Word, the document name is not listed in the "Enter the name of your Word document" box.

NOTE: The "Enter the name of your Word document" box appears in Direct Mail Manager when you are prompted to "Print a form letter from Microsoft Word."

If you click Next and the "Enter the name of your Word document" box is blank, you will get the following error message:

   You must enter the merge document name before clicking Next.

WORKAROUND

After you create your Word mail merge document and close Microsoft Word, click the Browse button in Direct Mail Manager to select your Word mail merge document. The document name will then be listed in the "Enter the name of your Word document" dialog box and you can click on the Next button to continue the Direct Mail Manager mail merge.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

After you use the Browse button to select your Word mail merge document, the document name will be listed in the "Enter the name of your Word document" box. If you start a new Direct Mail Manager session and create a new Word mail merge document, the previous mail merge document name will still be listed in the "Enter the name of your Word document" box. You must click the Browse button and choose your newly created Word mail merge document to get it listed in the "Enter the name of your Word document" box.