DMM: Crash: No Error Message When Filtering Address List

• Microsoft Direct Mail Manager for Windows

SYMPTOMS

When you choose to filter your address list, Direct Mail Manager may hang (stop responding). You will not receive an error message.

When you try to run Direct Mail Manager using the same address list, Direct Mail Manager hangs again.

NOTE: To filter your address list in Direct Mail Manager, when you are prompted with "Do you wish to import all of <address list file name>?" select "No, import only this part of the list," and then click Change Filter.

WORKAROUND

To work around this problem, follow these steps to turn off the Allow Filtering option in Direct Mail Manager:

1. In the Import section of Direct Mail Manager, click Options.

   NOTE: You are in the import section of Direct Mail Manager when the Red dot is next to import in the Direct Mail Manager map.

2. Click Options.

3. On the Optional Steps tab, clear the Allow Filtering option, and then click OK.

NOTE: Do not filter your address list in Direct Mail Manager. Instead, filter your address list before you start Direct Mail Manager.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.